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Privacy Policy

1. Introduction

Welcome to Virtarix. Our commitment to protecting the privacy and security of our customers' information is paramount. This Privacy Policy details our practices in handling your personal information.

2. Information We Collect

  • Personal Information: Includes identifiable information like your name, email address, phone number, and payment details.
  • Usage Data: Information on how you interact with our services, such as IP addresses, browser types, and usage stats.
  • Cookies and Tracking Technologies: We employ cookies and similar technologies for tracking service activity and storing certain information.

2.1. Cookies, Consent, and Optional Tools

On German pages (/de/ and child pages), Virtarix asks for consent before loading optional third-party tools. If you choose Deny all, we store that refusal in a single first-party cookie named vx_cookie_consent with a status value of denied, the selected categories, a timestamp, a consent ID, and the policy/banner version shown at the time of choice.

  • Required storage: vtx_geo keeps currency display consistent, vx_cookie_consent stores your cookie choice, and first-party _vx_* sessionStorage keys support anonymous first-party analytics continuity.
  • Virtarix behavior analytics: our internal Clarity replacement uses first-party _vx_* sessionStorage plus server-side first-party event records for page views, product clicks, scroll depth, heatmaps, JavaScript errors, and session recordings when enabled. Virtarix does not load the former third-party Clarity script through the consent system and does not create its legacy tracking cookies.
  • Optional Google Analytics/Tag Manager: if configured and permitted, Google Analytics/Tag Manager may set _ga, _ga_*, _gid, _gat*, and _gcl_* after analytics consent on consent-required pages.
  • Optional support chat: Tawk.to may set visitor/chat identifiers such as __tawkuuid and TawkConnectionTime only after support-chat consent on German pages.
  • Consent proof: we keep a server-side consent event containing the consent ID, status, selected categories, policy/banner version, page path, timestamp, and hashed/anonymized request metadata. We do not log the raw IP address in the consent event.

You can change or withdraw your choice at any time by using the Cookie-Einstellungen / cookie settings link in the footer on German pages.

3. How We Use Your Information

  • To Provide and Maintain our Service.
  • To Notify you about Service Changes.
  • To Offer Customer Support.
  • For Usage Analytics.
  • For Marketing and Promotions.

4. Data Sharing and Disclosure

4.1. Service Providers

We may share your data with third-party companies that provide services on our behalf.

4.2. Legal Requirements

Your data may be disclosed if required by law or in response to valid public authority requests.

5. Data Security

We implement appropriate measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

6. Compliance with Data Protection Laws

We adhere to data protection laws such as the GDPR, CCPA, PDPA in Singapore, and the Indian Information Technology Act, 2000.

7. International Data Transfer

As a global web hosting company, Virtarix may transfer your personal data outside of your country of residence to servers located in other countries. These transfers are conducted in compliance with applicable data protection laws.

EU and EEA Residents

For those in the European Union or European Economic Area, international data transfers comply with GDPR standards, potentially involving standard contractual clauses approved by the European Commission or other safeguards.

Consent to Data Transfer

By using Virtarix services, you consent to the transfer of your personal data as outlined here.

8. Your Data Protection Rights

You have rights to access, update, delete, or limit the use of your personal information, per the mentioned data protection laws.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page.

10. Contact Us

For questions about this Privacy Policy or the transfer of your personal data, please contact us.